Customer Service
How We Deal With Car Trouble
At Marcos Tires & Auto Repair, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Marcos Tires & Auto Repair. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Marcos Tires & Auto Repair, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Emphasis On Communication
While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Marcos Tires & Auto Repair focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.
We Go The Extra Mile
At Marcos Tires & Auto Repair, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 2014, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 801-358-1359 or email us.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
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Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Went it to get my emissions, they were fast, the fee was really affordable, and the service was great!! Now my go-to shop for all car problems
I worked at a car rental company so I dealt with plenty of body shops. Marcos is incredibly honest and they were great communicators. My car had some complications and they still were able to get my car fixed in a day. I will be going to them over any other shop in provo, even the main ones, for a couple reasons: 1. Since they are smaller, you will get much faster service. 2. Best pricing I have seen. Thanks to Josue for making sure I was taken care of
Really very good and responsible workers
Sure thankful for these gentlemen today! I live in SLC & had to come down to Provo for work. On my way down south my tire sensor light went off - no big, was due for a rotation and alignment anyway. Looked up highly rated spots near my office and they came up first thing. Come to find out after dropping the car off thet I need two tires replaced due to wearing on the outside treads. I really appreciate how the owner's son took me back to the garage and pointed out the flaws in my tire compared to a newer one. He actually explained what he meant versus just yapping at me, which is unfortunately common as a single woman with zero mechanical experience. On top of teaching me something, they also didnt charge me for the rotation since I'll be out of pocket for a new set of tires (thanks all-wheel drive!) If I lived closer these guys would be my regular mechanic. Thanks for your kindness and integrity today, gentlemen. It doesnt go unnoticed.
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Savings & Specials
Discover the latest deals and discounts we offer. Take advantage of our seasonal promotions & coupons and find out how you can save on your next visit to our shop.
5% off for Students
